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Pettifer Plumbing & Heating Ltd Terms and Conditions

Please read the following terms and conditions carefully as they tell you everything you need to know about the agreement you will enter in respect of Pettifer Plumbing and Heating. Throughout all the clauses, the company refers to Pettifer Plumbing and Heating.

If you are uncertain of your rights under the Terms and Conditions, or you need an explanation of them, please contact us in writing, by email or telephone us using the details provided.

  1. The company has quoted the cost of installing a boiler and/or central heating and/or plumbing equipment that meets the requirements of your home. Once you have accepted this quotation in accordance with below, the company undertakes to carry out all the works necessary to complete the work described in your specifications and this quotation which are subject to the terms and conditions contained in this agreement.
  2. If you require a particular date for the installation, servicing or repair works to be carried out, the company will do all that is reasonably possible to meet the dates given. The company also understands that there might be instances when a date for installation cannot be met by you, and as a result no party shall be liable for costs or able to cancel this agreement. In case of unforeseen circumstances which are beyond reasonable control of the company or you, the company will contact you to agree an alternative date.
  3. The company will complete the work specified in this quotation at the price quoted during normal hours, which are between 9.00am and 5.00pm Monday to Friday. Any variations or additions requested by you will be subject to additional charges and if the company is delayed or prevented from installing by the agreed date due to delay or default on your part, the company may on written notice to you add to the charges at a reasonable sum in respect of any additional costs incurred by the company.
  4. You shall at your own expense obtain all necessary consents for any installation works, including (without installation) building regulations and planning consents, consents from neighbours and mortgage lenders.
  5. Rented properties: If you are a tenant, you may need your landlord’s permission for an installation to be carried out, and it is your responsibility to obtain permission from the landlord. If engage our services, the company will assume such permission has been granted and shall have no liability for any loss or damage arising from failure to obtain such permission.
  6. You will provide reasonable access to enable installations to be completed. You will also be required to provide the necessary service utilities for installation at no charge.
  7. Your order is accepted subject to the condition that there is an adequate gas supply to the dwelling prior to the commencement of any works. Without prejudice to the company’s rights where such supply is not laid to enable work to commence, the company may cancel the contract and shall not have any liability for any costs, loss or damage arising from the cancellation. In certain circumstances the size of the existing gas rate cannot always be determined. If a new gas line is required, this will be charged at our standard hourly rates and will be in addition to the quoted price.
  8. The prices specified in our quotations and according to the terms of this agreement, do not include the cost of removing any dangerous waste materials, such as asbestos, which are found when carrying out the installation. If during the execution of the works, asbestos or other hazards are encountered, the company reserves the right to withdraw its installation staff immediately until the site is made safe. The cost of removing asbestos is not included within the price. However, the company upon request of the customer will provide a cost for removing asbestos and will add this fee to the total costs.
  9. Where the company needs to connect new equipment to your existing plumbing or heating system, it will not accept liability for the cost of repairing or replacing parts of your existing system, which subsequently develops faults. In certain situations, the company may charge for visits made to your home by the company’s engineers if your system is faulty or has developed a fault after the installation has been completed. The company will not accept liability where your central heating system does not function properly because your water supply has become inadequate, or the water pressure has become variable.
  10. Where the company needs to connect new equipment to your existing plumbing or heating system, it will not accept liability for the cost of repairing or replacing parts of your existing system, which subsequently develops faults. In certain situations, the company may charge for visits made to your home by the company’s engineers if your system is found to be faulty or has developed a fault after the installation has been completed. The company will not accept liability where you central heating system does not function properly because the water supply becomes inadequate, or the water pressure becomes variable.
  11. Pettifer Plumbing and Heating accepts no responsibility for any existing installations that are present. This relates in particular but not limited to, any pipework, radiators and radiator valves, heating valves, pumps, shower pumps, electrical controls and/or bathroom / WC services that might be affected as a result of a conversion from a tank fed system to a sealed system or from power flushing of any pipework and radiators. This change to a higher pressure rated system and power flushing can cause leaks in components which Pettifer Plumbing and Heating will not be liable for. Any cost of repairs, for which Pettifer Plumbing and Heating are not liable for, will be charged in accordance with our standard rate of charges. In circumstances where your system is excessively full of magnetite / sludge, a further power flush may be required at a later point (e.g., 3 years). As such any further power flushes will be chargeable at our standard power flush rates. Furthermore, if the client has requested that an existing appliance be re-installed or relocated, such as a boiler, Pettifer Plumbing and Heating will accept no liability for any internal leaks or faults of this boiler, as a direct result of this installation.
  12. The warranty for a boiler and or cylinder will be covered by the manufacturers as agreed in the quotation. The warranty only applies to the boiler. It does not apply to any other existing parts of the system. All other works carried out by Pettifer Plumbing and Heating (parts and labour) are guaranteed for 1 year. However, any existing components or pipework not changed are not included within this guarantee.
  13. All boilers need to be serviced annually to remain under the manufacturer’s warranty in accordance with their terms and conditions. If the warranty becomes void due to the appliance not being serviced, then Pettifer Plumbing and Heating accepts no responsibility for this. We will endeavour to contact our clients to remind them to have an annual service, but the responsibility of having the service lies with the customer.
  14. The company accepts no liability for the removal of any carpets, floor coverings and special types of flooring, (e.g., tongue and grooved, parquet, hard wood or tiled floors), in order to carry out the installation, accept in circumstances where the company has been negligent.
  15. The company will take all reasonable care to carry out the installation. However, you accept that the installation including removing or dismantling any existing equipment, fixtures or fittings may cause damage to your decorations and fittings in your home. This provision does not exclude the company’s responsibility for damage, which is beyond that which is reasonably commensurate with the installation. It is anticipated that certain areas in your home may need renovating or redecoration following completion of a boiler and/or central heating installation. This will be your responsibility and is not included in the price.
  16. All Pettifer Plumbing and Heating employees and agents are insured against loss or injury through their negligence.
  17. The company shall not have any liability for any failure to perform its obligations under any quotation if it is prevented from doing so by any cause reasonably beyond its control; including without limitation; adverse weather conditions, fire, accident or war, a failure or delay attributable to any utility (electricity, water or gas) network, the act or omission of any party for whom the company is not responsible. The company shall not be liable under this agreement for any loss or damage caused by the company or its employees or agents in circumstances where; • There is no breach or illegal duty of care owed to you by the company or by any of the company’s employees or agents. • Such loss of damage is not a reasonably foreseeable result of any such breach. • Any increase in loss or damage resulting from breach by you of any term of this contract.
  18. The company does not exclude any liability for loss of or damage to property directly resulting from the company’s breach of the agreement, but the company’s liability for such loss or damage shall be limited to those losses which are of a foreseeable consequence of the breach in respect of any one incident or series of incidents whether related or unrelated in any period of twenty-four months.
  19. To complete your installation the Pettifer Plumbing and Heating will use its authorised employees or agents. All contractors are approved by the company are qualified, Gas Safe registered and chosen carefully to carry out the highest standards or workmanship.
  20. Company charges – All charges are clearly outlined within our quotation. In situations when a quotation has not and /or cannot be provided (i.e.: Immediate or Emergency works), then our normal charges apply and are as follows: £60 plus VAT per hour during normal working hours (evening and weekend prices may vary). Additional charges will be applied for the supply of any parts and materials required and these will be clearly indicated on your invoice.
  21. Acceptance of Quotation. An acceptance of our quotation can be made by email to or in writing to Pettifer Plumbing and Heating, Unit 7b, East Lodge Village, Enfield, EN2 8AS.
  22. Where an order includes customised installations/items these items will be non-refundable once the order is placed with us, and should you cancel your order with us the cost of any custom items will remain payable in full. Where an accepted quotation and order is cancelled with less than 7 days’ notice to supply and installation, we reserve the right to invoice and charge you for any items that are priced at £700 or greater.
  23. Payment is to be made by either credit or debit card, BACS, cheque or postal order to Pettifer Plumbing and Heating, Unit 7b, East Lodge Village, Enfield, EN2 8AS.
  24. Title in the goods will not pass to the Buyer/Customer but shall be retained pending the payment in full. Until such time as title passes to the Buyer, the Seller shall have an absolute authority to re-take, sell or otherwise deal with or dispose of, all or any part of the goods in which title remains vested in them. Pettifer Plumbing & Heating Terms & Conditions
  25. The Seller shall also be entitled to seek an injunction to prevent the Buyer from selling, transferring or otherwise disposing of the goods.
  26. For all projects where stage payment terms apply, payment MUST be paid with 7 days of each stage completion. Any failure to pay within this time scale may affect the completion of the agreed works and further action may be considered if necessary.
  27. If there is a need for any remedial works, the customer may hold back no more than a reasonable amount of the balance due, withholding all or more than a reasonable amount by law can only be decided by a judge.
  28. Once the company has corrected the minor defect as outlined in clause 20, the withheld amount must be paid in full upon completion of these works.
  29. Where payments are not made up on the due date as per above clauses, the company will charge interest on late payments at a rate of 3% APR above the base lending rate of the Bank of England If you pay the deposit of the final balance by debit/credit card, cheque or direct debit and the payment is declined, stopped, or returned by the bank for any reason, the company may charge you for reasonable administration costs (including emails, letters and phone calls made to you and any other charges incurred).
  30. You will be sent an invoice for payment upon satisfactory completion of works. Failure to make payment within the specific time periods outlined within the quotation and/or the Terms and Conditions, may instigate legal proceedings to commence. These will be carried by a registered Legal firm and all proceedings will be governed in accordance with English Law.
  31. The company shall provide a free guarantee for the period of one year. This applies to our workmanship only and not to parts (which typically come with a one year manufacturer’s warranty, except from boiler systems, for which the length of the manufacturers guarantee will be indicated in your quotation) this does not affect your statutory rights . However, the above warranty is subject to the following conditions: The fault is not due to your existing radiators, pipework, valves, pumps, or boiler. • The work carried out has not been properly kept, used, serviced, and maintained in strict accordance with the manufacturers or the companies’ instructions, and has not been modified accept with the company’s consent. • The fault is not due to accidental or wilful damage, fair wear and tear, interference with or maintenance work by a third party. • The customer makes no further use of works after the defect had been or ought to have been discovered. • All free guaranteed work will be carried out during normal working hours. • Nothing in these conditions will reduce your statutory rights relating to faulty or mis-described goods. • Where attendance of the company’s engineer is required for any purpose other than a scheduled maintenance visit, or for the company to meet its guarantees as per above clause, a charge for such attendance will be made. This charge will need to be paid on the day of the engineers visit. If on attendance to your premises by the company’s engineer it is established that the fault on the system is covered by your guarantee and does not concern your existing system, any monies paid by you will be refunded.
  32. After the delivery of any goods from the company, you will be responsible for their safe keeping, and you should make sure that you are adequately insured against any loss or damage which may occur to those goods.
  33. Deposit payments exceeding £500, If you pay by Credit Card your payment should be protected under Section 75 of the Consumer Credit Act. If you choose not to pay by Credit Card it may not be protected.